Terms and Conditions of Sale

1. Company Identity and Scope

The website www.lsdlboutique.ch and its variations (including .de) are operated by:

Alexandre Swiss Services EI Responsible: D. Alexandre Rue du Collège 30, 1964 Conthey – Switzerland E-mail: info@lsdlboutique.ch Tel: +41 79 546 67 04 UID: CHE-438.249.053 Swiss VAT: CHE-438.249.053 EU VAT: FR33990967721

These General Terms and Conditions (GTC) govern all relations between the Seller and any person accessing the website or making a purchase (hereinafter referred to as "the Customer"). Any order implies full and complete acceptance of these conditions.

2. Website Access and Age Restrictions

The website is accessible to any adult with legal capacity.

Certain products are subject to legal restrictions, including:

• Tobacco products and vape accessories
• Adult items
• Sensitive products

Age Verification — In accordance with Swiss law (LPTab): Sales are strictly prohibited to individuals under 18 years of age. By placing an order, the Customer certifies that they are of legal age. The Seller reserves the right to request official identification before any shipment. In the absence of proof or in case of refusal, the order will be cancelled without compensation.

3. Products and Availability

Products are described as accurately as possible. However, visuals are non-contractual, and slight variations in color or rendering may exist depending on the screen. Stocks are limited, and the Seller reserves the right to withdraw or modify a product at any time without prior notice.

4. Order and Contract Formation

The order process includes the following steps:

1. Product selection
2. Cart validation
3. Payment
4. Email confirmation

The sales contract is deemed formed only after receipt of the order confirmation by email. The Seller reserves the right to refuse any suspicious order or to cancel an order in the event of proven fraud, an ongoing dispute, or a clear pricing error.

5. Prices, VAT, and Fees

Prices are displayed in Swiss Francs (CHF) or Euros (EUR), all taxes included, depending on the Customer's browsing preference.

Orders to the European Union: Orders destined for the EU are primarily shipped from our warehouse in France. In approximately 95% of cases, no customs duties or additional taxes apply. In exceptional cases where shipping is from Switzerland, any customs duties and import taxes remain the sole responsibility of the recipient Customer.

Applicable delivery fees are clearly indicated before payment validation.

6. Payment

Payments are secured via Shopify and its certified payment partners. Accepted payment methods are credit card and digital payments, subject to availability. The Seller does not store any complete bank data — this information is processed exclusively by our certified providers.

7. Delivery

Orders are shipped from our warehouse in France or from our headquarters in Switzerland, depending on stock availability and the delivery address. Indicated delivery times are approximate and do not constitute a contractual guarantee.

Transfer of Risk:

• Switzerland: in accordance with Article 185 of the Code of Obligations (CO), risks are transferred to the Customer upon conclusion of the contract.
• European Union: risks are transferred to the Customer upon effective receipt of the package.

In case of an unclaimed package returned to the Seller, re-shipping or return fees will be deducted from any potential refund.

8. Right of Withdrawal and Returns

The Customer has a period of 30 days from the receipt of the package to exercise their right of withdrawal, provided that the product is returned in its original condition, unused, with its packaging intact.

Strict exceptions for hygiene and safety reasons — no returns possible if the packaging has been opened for:

• Underwear and lingerie items
• Sex toys and intimate accessories
• Cosmetic products
• Consumable products
• Opened Blind Boxes (the surprise element being inherent to the product)

9. Warranty and Defects

The Seller applies the legal warranty of 2 years in accordance with applicable legislation. Any manufacturing defect must be reported in writing, with a justifying photo, within 7 days of receiving the package.

The warranty does not cover: normal wear and tear, improper use of the product, damage caused intentionally, or resulting from inadequate maintenance.

Depending on the case, the Seller may offer repair, replacement, or a refund.

10. Liability

The Seller cannot be held responsible for improper use of the product by the Customer, indirect or intangible damages, or delivery delays beyond their control. The Customer is solely responsible for the use they make of the products purchased on the website.

11. Personal Data

Personal data collected during the order is processed in accordance with the Federal Act on Data Protection (nLPD) for Swiss customers, and the General Data Protection Regulation (GDPR) for European customers. Certain data may be transmitted to third parties strictly for the purpose of delivery, payment processing, or age verification. For more information, please consult our Privacy Policy available on the website.

12. Intellectual Property

All elements of the lsdlboutique.ch website — texts, images, logos, graphics, structure — are protected by intellectual property law. Any reproduction, representation, or use, even partial, is strictly prohibited without prior written authorization from the Seller.

13. Force Majeure

The Seller cannot be held responsible for the total or partial non-performance of its obligations in the event of force majeure, including natural disaster, fire, strike, pandemic, carrier failure, or any other major logistical event beyond its control.

14. Applicable Law and Jurisdiction

These GTC are subject to Swiss law. In case of dispute, the exclusive place of jurisdiction is Sion (Valais), Switzerland, subject to the mandatory rights enjoyed by European consumers under the legislation of their country of residence.

15. Contact

For any questions regarding these conditions or an order:

Alexandre Swiss Services EI Rue du Collège 30 — 1964 Conthey, Switzerland E-mail: info@lsdlboutique.ch Tel: +41 79 546 67 04